Another interesting article received from Tony Timm from Kingswood College. THANK YOU for always sharing your great finds with all of us!
Some hire car outlets make more money from charging successive unwitting customers for the same ‘repairs’ than from hiring out vehicles, a whistleblower has told Fairfax Media.
The former employee of one of Australia’s largest rental groups, who has spoken out on the basis of anonymity, alleges these repairs were seldom undertaken unless the vehicle was about to be sold and that the amount deducted from customers’ credit cards was also commonly inflated.
“They have deals with the repair shops where they get damage quoted and if they go ahead with the repairs they will get up to a 20 per cent discount that is not passed on to the customer,” he claims.
“More often than not they don’t do the repairs at all but the rental company will use the quote to charge the customer.
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