Top 10 ways to manage conflict in a business

Top 10 ways to manage conflict in a business

NATHALIE BOUTET

Special to The Globe and Mail

Published Friday, Jun. 19, 2015 10:10AM EDT

When conflict arises in the workplace—as it inevitably does—many smaller organizations and family enterprises are not prepared to handle it. It takes some careful crafting of policies, as well as genuine self-reflection, to get the team back on track. These tips will get you started.

 1  Understand and evaluate people’s emotional responses When employees have strong emotional reactions to a workplace dispute, their whole internal defense mechanism may resort to a fight or flight reaction, and their ability to think and reason will typically take second place. The best strategy is to communicate with those involved after the anger and upset has dissipated. Arguing with someone who is emotionally triggered usually leads nowhere.

 2Be self-aware Are you a conflict avoider or an aggressive leader? Be aware of who you are, how you deal with conflict, […]

2017-06-23T15:32:02+02:00June 23rd, 2017|Conflict management, Recources, Syllabus Topics|

Conflict may be good

Here’s Why Conflict Is Actually Good For Business

Jacquelyn Smith – Apr. 1, 2014, 9:23 AM

Very few people embrace conflict. It makes us uncomfortable — so we dodge it whenever possible.

But, as it turns out, conflict can be a good thing for your business. “It can even be great,” says Joel Peterson, chairman of JetBlue Airways,

in a recent LinkedIn post Peterson says workplace conflict is inevitable; it arises in every office. Employees argue over creative differences; squabble over project ownership; butt heads over political issues; and disagree about budgets.

“It’s just a fact of life – and work. But the difference between conflict in a dysfunctional company and in a high-trust organization is how people deal with it,” Peterson explains.

He says healthy organizations are often the noisiest. “To outsiders, they may appear conflict-ridden and unable to find a perfect harmony. But inside, leaders are harnessing the different viewpoints and ideas to power progress, to […]

2017-06-23T15:29:26+02:00June 23rd, 2017|Conflict management, Recources, Syllabus Topics|

A Little Debate & Disagreement Among Team Members Can Actually Lead to Better Results

A Little Debate & Disagreement Among Team Members Can Actually Lead to Better Results

Generates New Insights

If everyone agreed all the time, there would be no reason to consider different perspectives or look for new ways to handle situations. The best ideas often rise from the ashes of conflict and the creative problem-solving process that has to occur so to reach a satisfactory agreement.

While conflict is often viewed as something to be avoided at all costs, that is not necessarily the case. It’s a fact that conflict is, at some times, inevitable in every relationship. Fortunately, however, conflict is not necessarily a bad thing. Managed effectively, conflict — even in the working world — can actually have positive outcomes.

As team members work through conflicts, they are able to make progress toward accomplishing goals that need to be reached. This is true in […]

2017-06-23T15:24:51+02:00June 23rd, 2017|Conflict management, Recources, Syllabus Topics|

Uber Eats: couple who ordered pizza get part-eaten, mouldy sandwiches

Uber Eats: couple who ordered pizza get part-eaten, mouldy sandwiches

Tuesday 6 June 2017 21.27 BSTLast modified on Tuesday 6 June 2017 21.28 BST

Uber has said it is investigating after a Toronto couple complained that Uber Eats brought them not the two pizzas and sodas they had ordered but instead two mouldy sandwiches – one of them partially eaten – and a salad that appeared to have been made days earlier.

 

The delivery, ordered by Anna Kotlikova and Blake Weinzettl on Sunday evening, arrived more than 30 minutes late and stuffed in a large brown bag. The couple opened it to find two decaying sandwiches alongside a few unidentifiable yellow patties and utensils that had been already opened.

“The smell overwhelmed the whole room,” Kotlikova told the Canadian Broadcasting Corporation. “I don’t know where [the driver] got this mysterious big brown bag with […]

2017-06-23T15:08:21+02:00June 23rd, 2017|2017 Case Study, Recources|

The biggest fast food franchises in South Africa in 2017

The biggest fast food franchises in South Africa in 2017

By Staff WriterMay 7, 2017129 Comments

 

With the addition and growth of several new fast-casual food options in South Africa, it’s clear that there is appetite in the country for quick meals and treats – but the tough economic climate over the past 12 months has also clearly taken its toll.

Fast food franchise growth in South Africa has slowed over the past year, with the total number of chains declining year on year from over 4,841 stores in May 2016, to around 4,780 stores in May 2017.

KFC still reigns supreme as South Africa’s favourite fast food brand, with 840 stores spread across the country. Steers holds onto its second place spot with 542 stores, while Wimpy and Debonairs fight for third with 492 and 473 stores, respectively.

While new and established fast food […]

2017-06-23T15:09:04+02:00June 23rd, 2017|2017 Case Study, Recources|

South African Food Service Industry Report 2016

South African Food Service Industry Report 2016

by Fionn MurrayMarch 13, 2017

Of all of the various industries and economic sectors that have adopted the franchising model, it is easily most popular among food companies of various types, whether upmarket restaurant chains or fast-casual and quick-service restaurants (QSRs). The latter were among the first companies to adopt the franchising business model, and remain industry leaders: of the top ten franchises in Africa, all but one are in the food industry. The food industry has demonstrated over the years to be a resilient and reliable one, and which constantly adapts equally well to changing industry trends and societal mores. Below, we shall discuss the state of the industry in South Africa, and what’s in store for the coming year.

South African food service industry

South Africa’s food […]

2017-06-23T15:04:12+02:00June 23rd, 2017|2017 Case Study, Recources|

Shocking findings for SA in global obesity study

UPDATED 12 JUNE 2017

Shocking findings for SA in global obesity study

 

In South Africa, excess body weight is a massive problem, but not only in adults – 13% of children are overweight or obese – more than double the global average of 5%.

Excess body weight was directly associated with around four million deaths globally in 2015, according to a study published in the New England Journal of Medicine.

One of the surprising findings of the study was that almost half of these deaths (40%) occurred in people who were overweight, but not technically classified as obese.

‘We’re drowning at the moment’

“I’m very glad that this specific finding was pointed out because it shows that obesity is a continuum and that being even moderately overweight is detrimental to one’s health,” one of the study co-authors Professor Alta Schutte, from the South African Medical Research Council, told Health-e […]

2017-06-23T14:56:49+02:00June 23rd, 2017|2017 Case Study, Recources|

9 disturbing facts about junk food

It might be convenient, but fast food is not good for your health.

Fast food restaurants have popped up everywhere. They are convenient, and after a long day at work it’s often easier to grab that burger and chips than to stand in front of the stove and cook a nutritious meal.

While we all know junk food is not good for us, South Africans continue to buy copious amounts of it. According to the Mail&Guardian the percentage of adults who buy fast food at least once a month increased from 66% in 2009 to more than 80% in 2015.

But before you drink your next soda or devour that plate of fries, it might be worthwhile to consider these facts:

Downloaded from http://www.health24.com/Lifestyle/Healthy-you/see-9-disturbing-facts-about-junk-food-20170606-2 on 18 June 2017

2017-06-23T14:55:42+02:00June 23rd, 2017|2017 Case Study, Recources|

Naspers invests R5.6bn in German food delivery service

Naspers invests R5.6bn in German food delivery service

2017-05-15                 Naspers. (Duncan Alfreds, Fin24)

Johannesburg – Naspers on Monday announced that it will be investing €387 million for a minority stake in Germany-based Delivery Hero, the leading global online food ordering and delivery marketplace, at a valuation in line with Delivery Hero’s previous valuation. Naspers will also be represented with one member on Delivery Hero‘s Supervisory Board.

Delivery Hero processed 171 million orders in 2016, up 65% from the previous year, positioning it as the leading online food and delivery marketplace in most of the more than 40 countries in which it operates. The group is the largest food network in the world with more than 150,000 restaurant partners and leading brands such as foodora, Yemeksepeti, Talabat.com, pizzaonline, and more.

“Food ordering and delivery presents an attractive opportunity […]

2017-06-23T15:09:29+02:00June 23rd, 2017|2017 Case Study, Recources|
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