Top 10 ways to manage conflict in a business
Top 10 ways to manage conflict in a business
NATHALIE BOUTET
Special to The Globe and Mail
Published Friday, Jun. 19, 2015 10:10AM EDT
When conflict arises in the workplace—as it inevitably does—many smaller organizations and family enterprises are not prepared to handle it. It takes some careful crafting of policies, as well as genuine self-reflection, to get the team back on track. These tips will get you started.
1 Understand and evaluate people’s emotional responses When employees have strong emotional reactions to a workplace dispute, their whole internal defense mechanism may resort to a fight or flight reaction, and their ability to think and reason will typically take second place. The best strategy is to communicate with those involved after the anger and upset has dissipated. Arguing with someone who is emotionally triggered usually leads nowhere.
2. Be self-aware Are you a conflict avoider or an aggressive leader? Be aware of who you are, how you deal with conflict, […]