By: Adam Colgate
Total Quality Management (TQM) is a competitive approach to long-term success that’s derived from a dedication to customer satisfaction. Within this system, every employee in a company endeavors to enhance the products, services and internal culture to produce a streamlined set of business processes that deliver an improved customer experience.
Also commonly known as Quality Management in the United States, a TQM effort is unique in that it requires a high level of commitment to an established philosophy, with every member of the organization not only familiar with the end goal but committed to it – a dedication many attribute to the self-motivation of employees through reward-based incentives.
For the overall process to be effective, there are 10 key practices management can use to promote the culture of Total Quality Management and, in doing so, positively impact nearly every process within an organization. These include:
• Foster a continuous drive toward improving products and services
• Stop depending upon inspection to achieve quality
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