First they took the factory jobs; next, robots are expected to replace mortgage brokers, paralegals, and accountants. It has always been assumed, however, that jobs requiring human interaction would remain safe.
Not so, according to one Canadian company, which has automated many management and administrative processes to such an extent that it does not have a human resources department.
Klick, a digital agency of 700 people, achieved this with an internal operating system that tracks things like billable hours, workflow and employee attendance, as well as managing recruitment and training.