2017 Case Study

May 30 2017 Matthew le Cordeur

Cape Town – Africa’s largest branded food services franchisor has put its focus back on its winning outlets, following an acquisition spree which saw the company buy seven new firms. Famous Brands CEO Darren Hele told Fin24 on Monday that 2017 is “all about getting to grips with new the balance sheet” following its acquisition strategy in 2016.

Famous Brands [JSE:FBR] on Monday posted a 33% revenue rise on the back of a robust acquisition spree and the successful integration into the business. However, basic headline earnings per share (HEPS) fell 21% to 428 cents per share.

In a statement on Monday, the group said its results for the year were impacted by the following once-off non-operational items related to the UK-based Gourmet Burger Kitchen acquisition: foreign exchange loss of R23m, and professional fees related to the acquisition of R50m. Hele said shareholders won’t be surprised by […]

Jun 04 2017 Justin Brown –

Johannesburg – Taste Holdings could spend as much as R328 million on building up to 41 more Starbucks shops in Johannesburg, Pretoria, Durban and Cape Town by February 2020, Taste CEO Carlo Gonzaga said this week.

At present, there are four Starbucks stores in the country, two in Pretoria, one in Rosebank in Johannesburg and one in Midrand at the Mall of Africa, and by February 2018 Taste is looking to increase that to as many as 13.

Taste has put the cost of opening a Starbucks shop at between R5 million and R8 million.
The first Starbucks store opened in Rosebank in April last year. “If all goes well, we will open stores in Cape Town and Durban,” Gonzaga said.

By February 2020, the group is looking to increase that number to between 30 and 45 Starbucks shops. In the long term, Taste sees its local Starbucks stores […]

22 JUN 2017

The Consulta 2016 National South African Customer Satisfaction Index (SAcsi) reflects that South Africans are fond of fast food but unhappy with municipalities and wireless providers.

Using a sample of 36,519 South African customers, the SAcsi measured fast food, life insurance, cellular handsets, full-service restaurants, banking, supermarkets, short-term insurance, wireless internet providers and municipalities throughout the year. The National SAcsi offers impartial insights across a variety of South African industries by blending a Customer Expectations Index, Perceived Quality Index and a Perceived Value Index to achieve an overall result out of 100.

According to the Index, the fast food industry achieved an overall satisfaction score of 82.2, which was marginally up from 82 in 2015 and 80.5 in the previous year.

Customers scored the life insurance industry an overall 79 in 2016, up significantly from 77.3 in 2015, and cellular handsets went […]

22 MAY 2017 BY: LAUREN HARTZENBERG

Globally, food and beverage (F&B) are playing an increasingly important role in the reason people visit shopping centres, sometimes superseding consumers’ attraction to retailers themselves.

Locally, F&B is expected to increase its value as a drawcard. The Middle East & Africa is the second-fastest growing region in terms of consumer spending on ‘eating out’, with an average growth of over 7% between 2006 and 2016. This region also holds the strongest forecasted growth, with 7% growth expected per annum between 2017 and 2027.

Read more on http://www.bizcommunity.com/Article/196/168/162148.html

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Uber Eats: couple who ordered pizza get part-eaten, mouldy sandwiches

Tuesday 6 June 2017 21.27 BSTLast modified on Tuesday 6 June 2017 21.28 BST

Uber has said it is investigating after a Toronto couple complained that Uber Eats brought them not the two pizzas and sodas they had ordered but instead two mouldy sandwiches – one of them partially eaten – and a salad that appeared to have been made days earlier.

The delivery, ordered by Anna Kotlikova and Blake Weinzettl on Sunday evening, arrived more than 30 minutes late and stuffed in a large brown bag. The couple opened it to find two decaying sandwiches alongside a few unidentifiable yellow patties and utensils that had been already opened.

“The smell overwhelmed the whole room,” Kotlikova told the Canadian Broadcasting Corporation. “I don’t know where [the driver] got this mysterious big brown bag with […]

The biggest fast food franchises in South Africa in 2017

By Staff WriterMay 7, 2017129 Comments

With the addition and growth of several new fast-casual food options in South Africa, it’s clear that there is appetite in the country for quick meals and treats – but the tough economic climate over the past 12 months has also clearly taken its toll.

Fast food franchise growth in South Africa has slowed over the past year, with the total number of chains declining year on year from over 4,841 stores in May 2016, to around 4,780 stores in May 2017.

KFC still reigns supreme as South Africa’s favourite fast food brand, with 840 stores spread across the country. Steers holds onto its second place spot with 542 stores, while Wimpy and Debonairs fight for third with 492 and 473 stores, respectively.

While new and established fast food […]

South African Food Service Industry Report 2016

by Fionn MurrayMarch 13, 2017

Of all of the various industries and economic sectors that have adopted the franchising model, it is easily most popular among food companies of various types, whether upmarket restaurant chains or fast-casual and quick-service restaurants (QSRs). The latter were among the first companies to adopt the franchising business model, and remain industry leaders: of the top ten franchises in Africa, all but one are in the food industry. The food industry has demonstrated over the years to be a resilient and reliable one, and which constantly adapts equally well to changing industry trends and societal mores. Below, we shall discuss the state of the industry in South Africa, and what’s in store for the coming year.

South African food service industry

South Africa’s food […]