Interesting bits
Conflict Resolution
There was once an Englishman and a Scotsman who lived next door to each other. The Englishman owned a hen and each morning would look in his garden and pick up one of his hens eggs for breakfast.
One day he looked into his garden and saw that the hen had laid an egg in the Scotsman’s garden. He was about to go next door when he saw the Scotsman pick up the egg. The Englishman ran up to the Scotsman and told him that the egg belonged to him because he owned the hen. The Scotsman disagreed because the egg was laid on his property.
They argued for a while until finally the Englishman said “In my family we normally solve disputes by the following message: I punch you and we time how long it takes you to get back up, then you punch me and we time how long […]
Cartoons Marketing
All of the above cartoons were downloaded from http://carptoons.com/?q=sales_marketing_cartoons_newsletters_video%20presentations on 18 June 2017
Franchising
Is franchising for you? Ask these 10 Qs
May 06 2014 14:01
Cape Town – Although franchising is a way to avoid unnecessary trial and error, it is essential for entrepreneurs to determine whether they are suited before starting the process of investing in a franchise business.
Simone Cooper, Head of Franchising and Enterprise Development at Standard Bank said there are many advantages of buying into a franchise, rather than opening up your own start-up business.
Some of the advantages include lower investment costs, higher profit margins and proven systems and processes, which further mean a significantly lower risk for the aspiring business owner, but you need to be sure if it is really for you.
Cooper lists ten key questions to ask yourself before taking the big step of becoming a franchise owner:
1. Are you willing to take responsibility and manage your own business?
One of the misconceptions about franchising is that buying into one […]
CPA
Consumer complaints, Complaint procedures, Useful Consumer Contact Details:
Consumer Complaints:
Complaints may be made by any consumer, or by an interested person on behalf of a consumer. Public interest cases may be brought by NGO’s on behalf of consumers. The Act provides for Special legal remedies such as:
- Class actions,
- Damages,
- Discrimination complaints may be brought to both the Equality Court and the National Consumer Commission for referral to the Equality Court.
Processes:
- Consumers are encouraged to go to the supplier as their first port of call to resolve the dispute.
- If there is no resolution, refer the matter to a Dispute Resolution Agent, who will attempt to resolve the matter through an Alternative Dispute Resolution process.
- Then referral by the NCC of minor matters to Provincial Office who will escalate the matter to Provincial Consumer Courts.
- Then the Commission/ Tribunal as the last resolution to individual complaints.
The National Consumer Commission will investigate […]
Insurance after disaster
Insurers expect claims to rise on Cape storm and fires
Analysts warn the twin disasters of Knysna fires and the storm that hit Cape Town will put pressure on the insurance business
08 JUNE 2017 – 14:04 RAY NDLOVU AND AGENCY STAFF
Picking up the pieces: Rain brought some relief to Garden Route where fires gutted parts of Knysna and Plettenberg Bay. In the picture Michelle Kruger, with her daughter Bianca 15 and son David 7, inspect their destroyed property in Gardner Kloof, Knysna.
SA’s insurers are bracing for an influx of claims, expected to increase after the outbreak of fires in Knysna damaged property worth millions of rand and resulted in the evacuation of about 10,000 people from their homes.
Analysts on Thursday said the twin disasters of fires in the coastal town of Knysna and the storm that hit Cape Town this week would put pressure on the insurance business, although a cushion would be […]
Health and Safety
Health and Safety:
The incident investigation should basically answer the following six key questions
- Who
- was injured?
- saw the incident? (Injury)
- was working with him/her?
- had instructed, trained, assigned the affected person/
- else was involved?
- Can help prevent the re-occurrence?
- What
- was the incident?
- was the injury/illness?
- was being done at time of injury or incident?
- were they told to do so?
- tools were being used?
- machinery was involved?
- operation was being performed?
- instruction had been given?
- precautions were given?
- precautions were necessary?
- PPE was used or should have been used?
- did other do to contribute to the incident?
- problems or questions was encountered?
- did the employee and others do after the incident?
- did witnesses see?
- will be done to prevent re-occurrences.
- safety rules or procedures were violated?
- safety rules or procedures were lacking?
- safety rules or procedures were needed?
- additional training should be included?
- When […]